Design and implementation to consolidate multiple acquired organisations into an efficient, client focused and profitable business under one single brand
UK Learning Services Business
Challenge
Client acquired six competing learning businesses but never consolidated them
Six management teams
Organizational complexity (spans and layers)
Duplication of activities
Inconsistent processes leading to significant inefficiencies
Sub optimal and duplicated IT landscape with significant shadow spend
Multiple, competing brands with limited brand value
Operating separately, the businesses were not profitable
Approach
End to end operating model transformation from design principles through to implementation and adoption
Detailed organization design to meet future needs and reduce duplication of roles and responsibilities
Implementation of cost saving initiatives (IT landscape, headcount)
Removal of duplication leading to efficiency and effectiveness improvements
Reduction of management positions from 65 to 46, into a single, aligned team
Outcome
Alignment around a clear vision and strategy
14% reduction in headcount with 15% cost savings
Improved financial reporting
Simpler customer propositions
Lower cost to serve
Simplified, consistent and effective processes and operations
Reduced organizational layers
Single, market focused brand
Better understanding of customer needs, leading to increased sales
Cultural transformation
Return to profitability for consolidated business (£150m)
See More
Public Sector
Creation of new education qualifications
Department for Education
Creation of the new Apprenticeships Diploma qualification
