Global Operating Model and Back Office Consolidation

Hospitality & Travel

Supporting a global brewer to simplify and consolidate their global operations

Challenge

The customer had a complex business that had grown by acquisition and therefore was supporting numerous cultures, processes and systems.
The technical debt was growing as was the operational cost of supporting various different plants using different processes making reporting exceptionally difficult.

Approach

We undertook a review of the current business strategy, operating model and business and IT landscape to identify exactly where the issues were and then using our Operating model approach defined a new operating model and 3 year transformation plan

We went on to produce:

Clear understanding of the current state, gaps and to-be processes. Utilising a mix of proprietary tools and off the shelf tools
New Operating model, new IT strategy, procurement approach for additional support/ IT solutions
Updated 3-year transformation plan, procurement process, resourcing, KPI’s and governance model

Outcome

The customer is currently 1 year into the transformation plan and has already achieved over 50% of the desired outcomes.

See More

Public Sector

Creation of new education qualifications

Department for Education

Creation of the new Apprenticeships Diploma qualification

Energy & Utilities

IT Consolidation & Improvement

Water Company

Define a new IT Op model

Energy & Utilities

New Business

Water Supply Company

Create a new business and as a software development business for billing platforms